PC Doctor August 19, 2016

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Dear PC Doctor:

Prior to the July 29 deadline, I tried to install Windows 10 on my computer.  It said my computer was compatible with Windows 10.  The “installer” is on my desktop – but progress is stalled at 99%.  My computer still works fine; it’s just still running Windows 7.  Has this happened to anyone else?  Will I be able to get Windows 10?

Thank you,

   Yvette

 

Dear Yvette:

It must have happened to lots of people, because Microsoft has a web page dedicated to this problem!  According to the site, upgrading to Windows 10 should have taken your computer about 90 minutes.  In your case, it does sound like some days have passed without result.  Microsoft recommends giving it at least a whole day.

Other experienced computer users suggest upgrading to Windows 10 manually.  First, back up everything that’s important onto some separate back up device, (flash drive, external hard drive, etc.), also, unplug anything you have connected to your computer (printer, scanner, etc.)  Then reboot your computer.  Once your computer restarts, you can try visiting the Microsoft site and downloading the Media Creation Tool for Windows 10.  A basic internet search should get you there.  Download the tool and follow each of the prompts as it appears on screen.

If after trying this your computer has still not installed Windows 10, it might be a larger issue.  You could call in professionals or, if Windows 7 is running fine and you are happy, you could use your computer as it is, without Windows 10.

I hope this helps!

Until next time,

Happy Computing!

   PC Doctor