PC Doctor June 6, 2022

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Dear PC Dr:

This window keeps popping open on my computer – “Failed to create Conexant Audio Factory, the SmartAudio will now exit.” What does this mean? I didn’t even think I had Conexant Audio Factory. But the window pops up repeatedly and I have to stop what I’m doing to close it. I’d like some help getting it to go away.

Thanks,

Listening

Dear Listening:

Conexant audio driver is a part of a program that helps your computer’s operating system process sound outputs and inputs from soundcards to the microphone and speaker.

To fix the error causing the pop-up message, you can try the following steps.

Open your computer’s Control Panel and then choose Device Manager. Navigate to the Conexant High Definition SmartAudio driver, right-click it, and then select Uninstall device. If you are prompted to delete the driver software, select the Delete the driver software for this device box, and then click Uninstall. Restart the computer.

Once your computer has restarted, Go to the HP Customer Support - Software and Driver Downloads page. Navigate to the product page for your computer. Expand the Driver-Audio section. Click Download next to Conexant High Definition SmartAudio Driver. After the driver finishes installing, restart the computer.

I hope this helps!
Until next time,
Happy Computing!
PC Doctor

Editor's Note: Questions should be directed to PC Doctor, care of the Athol Public Library, info@athollibrary.org or Athol Public Library, 568 Main St., Athol, Mass. 01331, or dropped off at the library.