PC Doctor November 2, 2018

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Dear PC Doctor:

I recently tried to unregister my Amazon kindle. It’s old and I typically read or listen to digital audio on my phone these days. When I logged into my account and found the kindle in my list of devices, it wouldn’t let me de-register it. I got a message that it couldn’t be done. It said: “
There was an error processing your request. Please try again. If you have recently removed this item, please refresh the page.” Can you help?


Moving On

Dear Moving On:

You said your kindle is old – Is it charged up? It may be that you need to have the kindle on and charged enough so that Amazon can find it in order to deregister it. Plug in your kindle, wait a few minutes, and try again.

Alternatively, you can de-register your kindle on the device itself. Try this: Turn on your kindle. From Home, select the Menu, and then select Settings. Select My Account (newer generation devices) or Registration (earlier generation devices). Select Deregister Device (newer generation devices) or Deregister (earlier generation devices). If prompted, select Deregister again to confirm. You should be all set.

I hope this helps!
Until next time,
Happy Computing!

PC Doctor

Editor's Note: Questions should be directed to PC Doctor, care of the Athol Public Library, info@athollibrary.org or Athol Public Library, 568 Main St., Athol, Mass. 01331, or dropped off at the library.