PC Doctor May 13, 2019

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Dear PC Doctor:

I have a brand new HP laser printer. When I tried to print a document, the printer spit out a page that had five lines of text. At the top it said “ PCL XL Error.” What is this? Can I do anything about it? I’m using Windows 7 still.



Dear Len:

I’m sorry your printer is giving you troubles! I think it will be ok. I looked at the HP help site to learn about that error message.

The PCL XL error occurs when several pages are sent to the print queue, but the printer lacks the most recent printer driver or the driver file has become corrupted. Sometimes, it’s a conflict between the printer and your operating system.

To fix this error, first be sure you are logged in to your computer with an account that has administrator privileges. Then, run your Windows Update.

Next, visit the HP site (https://support.hp.com/us-en/drivers/printers) to find the printer driver for your printer. You’ll need the model number, which should be visible on the outside of the printer.

Download the updated printer driver. Follow any instructions that appear on screen. Once the new driver is installed, you will want to restart your computer. Once restarted, the PCL XL error should be cleared.

I hope this helps!
Until next time,
Happy Computing!

PC Doctor

Editor's Note: Questions should be directed to PC Doctor, care of the Athol Public Library, info@athollibrary.org or Athol Public Library, 568 Main St., Athol, Mass. 01331, or dropped off at the library.